Welcome to Down South Herbs. These terms and conditions outline the rules and regulations for the use of Down South Herbs Website.

Down South Herbs is located at:  3225 Harwood Rd Suite G, Bedford, TX 76021 

Return Policy 

This website has a 30-day refund guarantee policy. This applies to both opened and unopened products. You do not need to supply a reason for wanting a refund however, we will need both opened and unopened products returned to us before issuing a refund. The 30 day refund period starts from the day the tracking number shows as delivered, not from the date the order was placed on the website.  Please note, opened products that are being returned must have 85% or more of the original contents to be eligible for a refund. We do not restock opened products and they are disposed of. Please note, return shipping fees are not covered under our policy, however, if the return is due to a mistake made by us, we will cover the full cost of return postage.  To request a refund please follow the following steps:  Reach out to customer support either by calling or emailing. You can find our contact details on the contact page Customer support will then send a return postage label via email so that you do not have to pay for return postage Go to the post office and bring either a printed copy of the label or a picture/attachment image of the label on your phone Make sure the product is packaged and secured well before shipping. Use a new box if necessary We will await the return package tracking to update and will refund by either a) a reversal on the charge via credit card or e-check or by b) mailing a check to your shipping address Note: It may take up to 5 business days for a credit/debit card or e-check reversal to show on your statement.  

Exchange Policy 

You may exchange unopened products for up to 90 days after purchasing. Please note, exchange shipping return postage is not covered under our policy.  Please follow the steps below to exchange or return an unopened product  Reach out to customer support either by calling or emailing. You can find our contact details on the contact page Customer support will then send a return postage label via email so that you do not have to pay for return postage Go to the post office and bring either a printed copy of the label or a picture/attachment image of the label on your phone Inform customer support when you have mailed the package and they will check the return label tracking Once the tracking is confirmed, customer service will print the new shipping label for the exchange or process the refund

Website Policy

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Down South Herbs website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the State of Texas.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Down South Herbs website you consent to the use of cookies in accordance with Down South Herbs privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Down South Herbs and/or its licensors own the intellectual property rights for all material on Down South Herbs.

All intellectual property rights are reserved. You may view and/or print pages from downsouthherbs.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from downsouthherbs.com
• Sell, rent or sub-license material from downsouthherbs.com
• Reproduce, duplicate or copy material from downsouthherbs.com
• Redistribute content from Down South Herbs (unless content is specifically made for redistribution).

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury resulting from negligence.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any of our or your liabilities in any way that is not permitted under applicable law.
• Or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

1. are subject to the preceding paragraph; and
   
2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.